Customer Care

Customer Care
How can we help you?

For what age range are your products?

Trax4life Media designed their products to be entertaining for the whole family. We would say that as far as teaching tools, we have aimed at elementary grades. However, has taken us out of our comfort zone and we now venture into junior high and high school as well. Our products certainly can be used with preschool children and with older children when the teacher feels it’s appropriate. Older students are invited to use these pre-recorded skits for puppetry or drama presentation. Just like any other character education resources, it is imperative that the user filters our materials and deems it appropriate prior to usage.

Why is there several levels of licensing?

Simply because we wanted to offer you the lowest price possible. We are fully aware how tough it is for you to purchase anything under a budget (what budget!). By offering flexible licensing, we were able to lower our price for individual purchaser. Click here for licensing info.

What is the currency on this website?

All prices are in US Dollards.

How do I place an order online?

It's easy! Just browse through our web site and select the items you would like to purchase, add the items to your shopping cart by clicking "Download Now!" or "Add To Bag!" You will have the choice to either continue shopping or checkout. Once you have entered all the shopping cart details, your shipping options will appear.

Can you take my orders by phone?

We take phone orders toll-free at 306-254-2076. We do not have full time customer service employees at this point. If we are not in a studio recording a new skit or are doing a puppet show in a school, we will be happy to take your order. Otherwise leave your questions/details and we'll be returning your call as soon as practicable. The prefer method of communicating is certainly email.

What are the payments options?

Orders can be placed on-line using our via our secure shopping cart. We accept Visa, MasterCard, American Express or Discover Cards. If you'd like to pay by check, your must first order by phone or email. Paypal is also an option in our shopping cart. After your order is placed, please send your check to: Trax4Life Media Box 808 Dalmeny, Saskatchewan,Canada S0K 1E0 Please note that sometime it can take up to 3 business days for payments initiated from paypal account using a checking account as their payment method!*** To avoid disappointment, pay with your credit card.

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Why is my payment under "Trax4Life" or "Trax4Life Media"?

Because Trax4Life Media is the official registered name of our company. "Policeschooltalks" and “The Old Compass” are the name of our web sites and/or products.

Do you charge sales tax?

Customers from outside Canada will not be charged sales tax. Sales tax will only be applied for orders that are shipped within Canada (5%). Saskatchewan resident will be charged an additional (5%) Provincials Sales Tax.

I want my order that possible?

We do not offer rush shipping. We are located in Canada and found that rush shipping is not reliable and extremely costly-about $45.00 for a book. As of July of 2013,Trax4Life Media only offers  downloadable Egoods version. Contact us if for some reasons you would need a tangible version of our products, we can talk. Please contact us for special and international requests and we will do our best to accommodate your request.

Do you have a minimum order constraint?

Trax4Life Media has no minimum order requirement.

Do you offer free samples?

Yes, we have samples on our web site with all product descriptions. You can listen to part of the audio stories and browse samplers of worksheets and lesson plans. This will help you decide whether or not a product is the right one for you.

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