Customer Care

Customer Care
How can we help you?

Download Help

When will I receive my downloadable files?

Once your payment has been completed you will receive the download link in a second email for digital download purchases, you first get a copy of your receipt and then once the payment appears in our account, then you get the second e-mail with the download links.

How can I download my digital files?

Once you receive the download e-mail or page, read the instructions carefully. Simply click on the file name and the file will start downloading automatically. You can also Right-Click (or Control-Click for Mac) then choose "Save Link As..." or "Save Target As..." this will bring your computer save window allowing you to save the files.

What if I'm having technical troubles with downloading?

Do not panic. Please contact us and we will help you get your products one way or the other. All of our previous customers have received the Egoods they purchased. You will receive your products. So if you have a slow internet connection and don't think you'll download your files right away, there's no need to hurry!

What if my computer malfunctions after I downloaded the files from Trax4Life Media?

Although unlikely to cause any problems to your computer, we cannot be responsible for whatever happens after you downloaded our files. You agree and understand that any material/files/digital data obtained or downloaded through the use of Trax4Life Media or any of our services is done at your own choice and risk and that you will be solely responsible for any damage that ensue, including lost of data, time and problems on your computer or computer network as a results of obtaining our products and services. You are using our products and services at your own risk. We make no guarantee from the advice (oral or written) and products you will receive from us.

What if I lose my egoods from Trax4Life Media in the future...Can I download the products I purchased again?

Yes you can contact us with your order details and we will regenerate your downloads!

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